Refund Policy

We make pieces that last, and if they don’t, we want to know about it. Our guarantee is a handshake – a promise that we’ll be fair to each other. So if something’s not working or arrived damaged or standing up to its task or lasting as long as you think it should, we’ll take it back. We want to make sure we keep our guarantee the way we'd like to be treated as customers.

Our products are guaranteed to give 100% satisfaction in every way. Return anything purchased from us at any time if it proves otherwise. We do not want you to have anything from Knaughty Log Company that is not completely satisfactory.

*Acts of God or intentional/accidental damaged not caused by the craftsmanship of our products is not covered under this guarantee, but reach out and we'll help you replace anything at a fraction of the cost.*